Frequently Asked Questions
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Cleaning supplies are included in every cleaning. If you prefer that we use a special cleaning product, give us a ring. You will need to purchase the special products and leave them out on cleaning day.
Please get in touch with us within 24 hours of the service and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. Please note that we do have a $50 same-day fee.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded up to the nearest 15-minute increment.
Please note that we do put a hold for the full amount 2-3 days before the service.
No, you can cancel service anytime as long as it is not within 24 hours of the service. You don’t have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
All standard cleaning supplies are provided with the service. If you would like the cleaner to use something specific, please have it purchased and ready before the cleaners arrive.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Most services only require one cleaner. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.
